- What is the general return policy on Obtain Fit Products?
If you wish to return the Obtain Fit product/s that you shopped from our online store, you can return in between 7 to 14 days of the receiving the product.
Few points to consider:
- To initiate the return procedure, email us at [email protected]
- The product should not be opened or in damaged condition. Product/s should not be used.
- Ensure you return the original invoice, box, and price tags when you received the product.
- In case the returned product is not eligible for a refund, we will send it back to you.
- You will get an option to get a refund, or exchange the product.
- In case your order is prepaid, you will get your refund in your payment method in 3-7 business days.
- In case of a Cash on Delivery or COD, we will take your bank account details in which you want the refund to be deposited. Immediately we start the process for your refund, you will get the refund amount in this account within 3-7 business days.
- Replacements of product/s are subject to their availability.
- What should I do if I get a defective product or not something which I ordered?
In case if you get the delivery of a defective product, or a product you have not ordered, you can let us know within 14 days by sending us an email at [email protected]
Follow the process to return a defective or a wrong product:
- Email us within 14 days of getting the products at [email protected], mentioning the issue, and whether you want a similar product, or a different product or a refund.
- Return the item in its original condition, original box, price tags and invoice.
Are there any processing fees for returns or replacements?
There is no processing fee for replacements, or returns, you may have to pay difference amount if you want a replacement with a product that is priced higher than the cost of the item you want to replace.
- I wan to return a product, how do I arrange for a pickup?
Email us at: [email protected] to initiate the return of your product.
Once you email us, you will get a call from us in which you will find the details of the return process.
We will arrange for the pick-up of the product through our courier partners.